Privacy Policy

At Colobar, we are aware that the protection of identity, personal information, and privacy is an important matter for the majority of our customers, and we respect that. This privacy policy applies to all personal information you disclose through the website www.colobar.ca and the online store.
We are committed to doing everything in our power to protect the personal information you entrust to us. Rest assured that under no circumstances will we sell any personal information whatsoever.

In this regard, we invite you to review our Privacy Policy, which has been enhanced and updated.

The Privacy Policy aims to inform you of Colobar’s commitments regarding respect for privacy and the protection of personal information. It aims to help you better understand Colobar’s practices regarding the collection, use, disclosure, and retention of your personal information.

The Policy applies to the personal information that Colobar collects and holds about you, that is, information that allows you to be identified, directly or indirectly.

Also to review:
Cookie Policy (coming soon) | Cookie Management Tool (coming soon)
Terms of Use | Governance Rules Regarding the Protection of Personal Information (coming soon)

1. COLLECTION AND USE OF PERSONAL INFORMATION

1.1 Methods by Which Personal Information Is Collected

The personal information collected by Colobar is provided directly by you, verbally or by completing fields on various web pages or forms, specifically when:

• You make a purchase;
• You use our website or applications;
• You communicate by phone or email with our customer service;
• You create and use your Colobar online account;
• You visit our establishment, Colobar, at 357 boul. des Laurentides in Laval;
• You browse our website, through cookies;
• You complete surveys, contest entry forms, or training registration forms;
• You subscribe to Colobar’s email communications (newsletters, etc.);
• You contact us to submit a comment, question, or complaint, or when an event or incident occurs at our establishment;
• You submit a job application;
• You submit a credit application form.

1.2 Consent

The collection of certain personal information is subject to specific consents. Colobar is committed to using only the personal information necessary and for the purposes for which it was collected. In the event that Colobar wishes to use your personal information for a purpose other than that described in the Policy, we must obtain your consent beforehand.

If you decide to refuse or withdraw your consent to the collection, use, or sharing of your personal information, Colobar will provide you with relevant information explaining the consequences of this withdrawal. Please note, however, that if you refuse to allow Colobar to collect certain essential personal information (such as your contact details), we may not be able to provide you with the requested products or services.

1.3 Managing Your Preferences

At any time, by logging directly into your Colobar account, you can view your profile, manage, or modify your subscription preferences for certain emails sent by Colobar, such as our newsletter and surveys. A delay may apply for your subscription preferences to be updated.

You can also contact Colobar to update your personal information, modify, or delete certain collected information by calling Customer Service or sending an email to info@colobar.ca

1.4 Categories of Personal Information

Colobar has grouped, in the form of categories, the personal information that may be collected from you as well as the purposes for which it is collected¹.

Categories of Information	Examples of Information2	Purposes for Which Your Information Is Collected
1. Identification Information During a Purchase	· First and last name. . Email and postal address · Phone number	· To be able to serve you and offer you the requested products and services · To communicate important information related to your purchase or requested services · To send you surveys following your visit or use of our services to assess your satisfaction level and other elements related to the quality of your customer experience · To create a Colobar account for you on the online store · To send you communications related to purchased products and services · To conduct studies, analyses, or produce statistics3
2. Information About Your Communication Preferences and Consumption	· Information about your subscriptions to our communications · Information about purchased products and services · Responses to surveys or studies3	· To analyze and understand the different profiles, purchasing behaviors, and needs of our customers · To send you useful and relevant communications based on your profile and preferences · To enhance your customer experience and improve our products, services, and content · To offer you advertising and content matching your interests
3. Information About Your Use of Our Websites or Applications4	· Information collected through cookies · Browsing preferences (language, province) · Browsing path and history on our websites or applications · IP address · Information related to your device, operating system, or browser	· To ensure the proper functioning of our website · To facilitate navigation · To analyze browsing data · To offer you targeted offers and advertising content · To measure the performance of online advertising campaigns
4. Information Regarding a Question, Comment, or Complaint	· Information you share with us regarding your question, comment, or complaint	· To respond to your question, comment, or complaint
5. Information When You Submit Your Application for a Position at Colobar	· Your resume, including the personal information you include in it	· To analyze and process your application
6. Information When You Submit a Credit Application at Colobar	· Personal information and credit references you submit to us	· To analyze and process your credit application
1 Please note that if certain categories do not apply to you, Colobar does not collect the personal information associated with them. In addition, several categories of personal information may apply. 2 Certain personal information included in each category of information may be disclosed to third parties or to persons authorized to receive it under the law, for the purposes indicated in this table. 3 Personal information used for the purposes of studies, analyses, or production of statistics is de-identified, meaning it is no longer possible to identify you directly. 4 For more information, see the Cookie Policy (coming soon).

1.4.1 Personal Information Related to Payment Method and Transaction Security.

The payment platform used by Colobar’s online store is PayPal. Therefore, Colobar does not have access to your credit card information or any other payment method used to settle purchases made on our site via PayPal. For more details, please refer to PayPal’s security policies.

1.5 Access to Your Personal Information

The personal information collected by Colobar is accessible to our employees or representatives who need it in the performance of their duties. Employees or representatives must maintain confidentiality at all times and must regularly attend training and awareness activities regarding security and the protection of personal information.

2. DISCLOSURE OF PERSONAL INFORMATION

Colobar may share your personal information with third parties, service providers, or partners as part of its activities and mission.

2.1 Disclosure to Our Suppliers and Partners

Colobar may disclose your personal information to its service providers or partners.

Certain disclosures require your consent. However, certain personal information may be disclosed to suppliers without your consent, in accordance with the Act Respecting the Protection of Personal Information in the Private Sector, when such disclosure is necessary for the performance of a mandate or the execution of a service or business contract entrusted by Colobar. These suppliers use your personal information solely to provide the selected services, which are related to the purposes described in this Policy.

For example, Colobar may disclose your personal information to the following suppliers:

• Suppliers for the management of communications, emails, and cookies;
• Delivery service providers;
• Service providers meeting our marketing needs;
• Suppliers for satisfaction surveys and other studies;
• IT service and product providers;
• Cloud services, web hosting, and data processing;
• Legal services;
• Recruitment software providers;
• Service providers for customer relationship management (handling complaints, comments, or questions).

When Colobar discloses your personal information to these suppliers, it ensures that contracts include the necessary protection clauses to ensure the confidentiality of your personal information.

2.2 Disclosure to Authorities and Other Organizations

In certain specific situations, Colobar may be required to disclose your personal information without your consent, particularly in the following cases:

• To regulatory authorities, ministries, or government agencies that request it under powers granted to them by law or when such information is necessary for the enforcement of a law;
• To police services if such information is necessary for an investigation they are conducting or if such information is covered by a search warrant or disclosure order;
• To the extent provided or required by law, in accordance with the Act Respecting the Protection of Personal Information in the Private Sector.

2.3 Disclosures Outside Quebec

Some of your personal information may be disclosed or stored outside Quebec by Colobar or by a person or organization to whom Colobar may entrust the task of collecting, using, disclosing, or storing such information.

In such cases, Colobar ensures that your personal information benefits from adequate protection, particularly with regard to the principles of protection of personal information generally recognized and deemed reasonable in the circumstances.

3. RETENTION AND DESTRUCTION OF PERSONAL INFORMATION

3.1 Retention of Personal Information

The personal information held by Colobar is stored on secure servers that are typically located in Canada.

Colobar retains your personal information securely for as long as it uses it to conduct its activities, fulfill its mission, and provide you with its services. These periods are established to allow Colobar to comply with certain legislative or regulatory requirements or to produce such information as evidence, in the event that Colobar is party to a claim or lawsuit.

3.2 Destruction of Personal Information

Once the lifespan of personal information is reached, Colobar ensures that it is destroyed or anonymized. Destruction or anonymization is carried out securely, according to applicable best practices.

4. MEASURES TO PROTECT PERSONAL INFORMATION

Colobar is responsible for protecting the personal information it holds. It implements security measures designed to ensure the protection of your personal information that is collected, used, disclosed, stored, and destroyed.

Colobar has implemented the following protection measures:

Physical Protection Measures	· Alarm system
IT Protection Measures	· Security of all IT components (workstations, servers, network, etc.) according to market best practices · Password on all workstations for access to any information, locally and remotely · Multi-factor authentication · Access management · Monitoring and control for the prevention and detection of suspicious activities
Employee-Related Protection Measures	· Code of ethics and conduct · Cybersecurity guide (coming soon) · Mandatory training and awareness activities (coming soon) · Confidentiality and security incident management process

5. REQUEST FOR ACCESS AND CORRECTION OF YOUR PERSONAL INFORMATION

You may at any time contact the persons responsible for access to documents and the protection of personal information for any request for access to information concerning documents held by Colobar or concerning your personal information.

You may consult the personal information that Colobar has collected about you, ask us to update it, or correct it. To do so, you may submit your request by email to the person responsible for the application of the Act Respecting the Protection of Personal Information in the Private Sector at Colobar:

Geneviève Dumais, Administrative Assistant

357 boul. des Laurentides

Laval, QC

H7G 2T9

450-667-7200

genevieve.dumais@colobar.ca

6. HANDLING COMPLAINTS AND QUESTIONS

In an effort to constantly improve the quality of its services, Colobar places great importance on customer complaints and comments. To file a complaint regarding the protection of personal information, we invite you to write to the following email address: genevieve.dumais@colobar.ca

For more information on the complaint handling process, please consult our Governance Rules Regarding the Protection of Personal Information (coming soon).

If you have questions about this Policy or our personal information handling practices, you may contact us by email or mail at the following address:

COLOBAR

357 boul des Laurentides

Laval, QC

H7G 2T9

genevieve.dumais@colobar.ca

7. MODIFICATION OF THE POLICY

Colobar reserves the right at any time to modify the Policy when necessary to reflect significant changes in its internal and external environment. Colobar will notify you in advance of any significant changes.

Changes are effective as of the update date indicated below.

We invite you to consult the Policy regularly to ensure you are aware of the most recent version.

Last update of the Policy: September 17, 2023